ELIGIBILITY
Refunds are available under the following conditions:
- Technical issues preventing game functionality
- Purchase made within the last 14 days
- Game not downloaded or played
- Duplicate purchases
REFUND_PROCESS
To request a refund:
- Contact our support team within 14 days of purchase
- Provide order number and reason for refund
- Allow up to 5 business days for review
- Refunds processed to original payment method
NON_REFUNDABLE_ITEMS
The following items are not eligible for refunds:
- Virtual currency or in-game items used
- Game progress or achievements unlocked
- Season passes or DLC content accessed
- Gift purchases redeemed by recipient
DIGITAL_CONTENT
Special considerations for digital content:
- Refunds processed within 5-10 business days
- Access revoked upon refund approval
- Cloud saves may be retained for 30 days
- Multiplayer access suspended after refund
SUBSCRIPTION_SERVICES
Subscription refund policies:
- Pro-rated refunds for unused time
- Cancellation effective immediately
- No refunds for used subscription benefits
- Automatic renewal must be cancelled separately
EXCEPTIONS
Special circumstances may be considered:
- Extended technical issues
- Service disruptions
- Account security concerns
- Special promotional circumstances
CONTACT_US
For refund-related inquiries, contact us at:
support@frustm.com
8 The Green, Suite B, Dover City, Delaware
UPDATES
This policy may be updated periodically. Last updated: 2025.03.15